Contact Us

We would love to hear your comments, suggestions, or questions!

Please fill out the form below to contact us by email, making sure that all information is correct so we can contact you and better serve you.

If you prefer to write, our mailing address is P.O. Box 2966, Mobile, AL 36652.

You may also reach our Member Service Center, Monday - Friday from 8:15 a.m. - 5:00 p.m. by calling locally at (251) 316-3240 or Toll Free at 800-824-3610. We will return your call or email by the next business day.

To report fraudulent charges, or a lost or stolen card 24/7, call: (800) 449-7728.

If you already have our debit and/or credit card, you can sign up for card ALERT NOTIFICATIONS on card activity by clicking here .

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Please remember: Email is not a secure tool for communication. Do not include private information, such as account numbers.

Thank you for contacting New Horizons Credit Union. If you need immediate assistance or need to report fraudulent charges or a lost or stolen card, our Call Center is available M-F, 8:15 a.m. – 5 p.m. Central Time, toll free - 1-800-824-3610. Calls made on weekends or after hours offer an extension option to leave a message for a return phone call on next business day. In the meantime, a representative will contact you in regards to your email within two business days of submission.

To report fraudulent charges, or a lost or stolen card after hours, call: (800) 449-7728.

Again, thank you for contacting New Horizons Credit Union.