Contact Us

New Horizons Credit Union offers a variety of ways to make contact.

By Telephone:
You may reach our Member Service Center, Monday - Friday from 8:15 a.m. - 5:00 p.m. CT by calling locally at (251) 316-3240 or Toll Free (if out of the state of Alabama) at 800-824-3610.
To report fraudulent charges during normal business hours, or a lost or stolen credit card or debit card, please call (251) 316-3240.
  • For afterhours - Debit Card - please call (888) 918-7817. 
  • For afterhours - Credit Card - please call (866) 820-3790.   
By Written Correspondence/Mailed Payments:
If you prefer to write or mail payments to us via the U.S. Postal Service, our mailing address is: New Horizons CU,  P.O. Box 2966, Mobile, AL 36652.

Visit Us In-Person, Walk-in, or by Appointment:
Walk-in and visit any Branch location, Monday - Friday; 9 a.m. - 5 p.m. CT.
Make an Appointment at any branch by clicking here.

Set up Automated Alerts & Notifications:
If you have our Visa Credit Card, you can sign up for card Alert Notifications on card activity by clicking here.
If you have our Visa Debit Card, you can sign up for card Alert Notifications on card activity by clicking here
To Request a Loan Payoff:
For better accuracy in retrieving loan information, members must submit, in writing, a Loan Payoff Request and include their full name, loan type(s) to be paid off, good through date, last four of their social security number (or last four of their account number), and their signature. For an example, click here. Please submit the request to any NHCU branch in person or you may email the request to Remember to NOT include your full account number or social security number for security reasons as emails are not secure. If you have any questions, please call (251) 316-3240.  
Text Alerts & Notification Opt-in: 
When we have news to share with you, we can
now TEXT you. This may range from general Credit Union news, alerts, inclement weather branch closings, and promotions. If you would like to receive these one-way Credit Union text messages, alerts, and notifications, please text NEWHCU to 1-866-259-7811 or scan the QR Code to the right to Opt-in to receive text messages
Message and data rates may apply; please contact your wireless provider if you have questions about your text plan or data plan. Click here for our Texting Terms of Service.

Frequently Asked Questions (FAQs):
New Horizons has compiled a list of FAQs with answers to better serve our members. Visit our FAQ page to see if the information will answer your question. If you still need assistance, please call (251) 316-3240 during regular business hours, or fill out the form below.
General Comments, Suggestions or Questions:
For general comments, suggestions or questions, you may email us at, making sure to include all your current contact information such as daytime phone number and email address so we can contact you as soon as possible and better serve you. Remember that emails are not secure so please do not include private information or account numbers. More sensitive inquires should be called in or done in person at our branches.
Note:  All messages submitted will receive a reply within two business days.
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Please remember: Email is not a secure tool for communication. Do not include private information, such as account numbers.

Thank you for contacting New Horizons Credit Union. If you need immediate assistance or need to report fraudulent charges or a lost or stolen card, our Member Service Center is available M-F, 8:15 a.m. – 5 p.m. CT, at (251) 316-3240. Calls made on weekends or after hours offer an extension option to leave a message for a return phone call on the next business day. In the meantime, a representative will contact you in regards to your email within two business days of submission. 

To report fraudulent charges, or a lost or stolen DEBIT card outside of normal business hours, call: (888) 918-7817.

To report fraudulent charges, or a lost or stolen CREDIT card outside of normal business hours, call: (866) 820-3790.

Again, thank you for contacting New Horizons Credit Union.