Online & E-Solutions
New Horizons Credit Union offers several no-cost online services designed to be the solution for your Real World.
- Online Banking
- Mobile Banking
- Remote Deposit Capture
- Bill Pay
Below is a description of each of these no-cost online and electronic services available to our members.
Online Banking is designed to provide you and your family with secure and easy access to your New Horizons Credit Union accounts over the Internet. Online Banking is at no-cost to you, accessible 24 hours a day, 7 days a week and is available to New Horizons Credit Union members only. Once you access your account online, you will see a menu for all of our available electronic services such as E-statements and Bill Pay.
Online Banking enables you to:
* Bill Pay - schedule your bill payments
* Make loan payments
* View posted payroll or electronic funds transfers
* Print a copy of your account history
* Make withdrawals & stop payments
* Get copies of checks through check image retrieval*
* View holds on your accounts
* Verify account balances and much more!
Online Banking employs industry-leading security features to ensure that all of your transactions are conducted with the highest possible privacy and protection. All data is encrypted using 128-bit encryption, the strongest form available, and transferred via the Secure Sockets Layer protocol between you and the Credit Union.
Online Banking Set Up:
You can enroll in Online Banking by clicking at the top right of this website where it reads "Enroll Here for Online Banking." First time users will have to enter their social security number, account number, and other requested information. Once enrolled, you can login from the e-Branch User login box located at the top right of each page. If you have any trouble, simple contact us at 1-800-824-3610, M-F, 8:15 a.m. - 5 p.m.
New Horizons Credit Union offers no-cost Mobile Banking through our App! Access your finances from the palm of your hand. All you need is our Online Banking and a mobile web browser. Easily access your account information, transfer funds, or find a branch or ATM with your mobile device. To get started, visit the App Store or Google Play Store and search for New Horizons Credit Union.
Mobile App Features:
*View account balances
*Deposit checks remotely* (This feature can be added on once the App is loaded, by downloading the agreement - per below- signing and submitting.)
Click here for more information about new mobile app features to view the FAQ on our new Mobile App!
Remote Deposit Capture*
This no-cost feature is available through our Mobile App (see information above) and offers the convenience of depositing a check from wherever you are. Avoid standing in line or waiting in a drive-thru to make a deposit with this service.
1). The first step is makes sure you have your Online Banking User ID and Password set up (per the Online Banking Set-up instructions above) then, simply download our "New Horizons Credit Union" Mobile App.
2). Then, Click here for more information about Remote Deposit Capture User Agreement (1).pdf for Remote Deposit Capture User Agreement pdf for Remote Deposit Capture User Agreement pdf for Remote Deposit Capture User Agreement pdf for Remote Deposit Capture User Agreement pdf for Remote Deposit Capture User Agreement pdf for Remote Deposit Capture User Agreement pdf to view and sign our Remote Deposit Capture Agreement. Once this is completed, please bring the form in to a branch near you or email it to firstname.lastname@example.org. When information is verified and approved, the Remote Deposit Capture feature will be added to your NHCU Mobile App to begin using. Please know that standard data rates from your wireless provider may apply - verify with your wireless provider before enrolling to avoid any billing surprises.
Click here for more information about new mobile app features to view the FAQ on our new Mobile App! Please know that checks deposited via our Remote Deposit Capture much include with the endorsement the words, "For Mobile Deposit Only with NHCU" along with the member number, the account that the deposit should be made to, and signature. These deposits are still subject to the Credit Union's check hold procedures.
Bill Pay (iPay)
New Horizons Credit Union's no-cost bill pay service, iPay, makes paying bills better, easier, and more convenient than ever, giving you more freedom to enjoy life!
*Live chat feature
*Many electronic payees
*Person-to-person electronic payments, also known as email payments
*Ability to pay bills from your mobile app
To use iPay, you must be signed up for Online Banking.
To sign up for Bill Pay, simply log in to your online account and click the Bill Pay tab. You will then be walked through the steps to begin using iPay!
Frequently Asked Questions:
When will my Bill Pay clear?
If the Payee can accept ACH transactions (most major companies and utility companies can), they will be paid electronically and the amount is cleared on the due date set when the payment was created. If the Payee cannot accept an ACH transaction, then Bill Pay will cut a check and mail it to the Payee using the address entered by the member. Due to the process for issuing and mailing a check, please allow up to 7-10 business days before the check clears the member's account. The payment will clear as a Share Draft (check).
Can a Payee be set up as a Recurring or Single Payment?
Yes, you may set up a bill to be paid recurring on designate days or as a one-time payment.
Can a Member Cancel a Payment?
As long as the payment is still in the Pending Process section, the member can select the Cancel option to cancel the payment. But, once Bill Pay starts the payment process, it cannot be cancelled.
Can a Member issue a Stop Payment on a Bill Pay payment?
If the payment is sent via ACH, then no stop payment can be set up while in payment process. If the Bill Pay issues a payment by check, then it may be possible to issue a Stop Payment.
What if I have a Change of Address?
If you have a change of address, it is very important that you update the address within your Bill Pay service. Only you can update this information inside of Bill Pay. Even though you may update your address on file with the Credit Union, the Bill Pay service is a separate third-party vendor that does not have access to the personal information the Credit Union has for you. An incorrect address could affect how bills that must be paid by check are authorized and clear your account.
GET STARTED TODAY!
You can sign up for our no-cost Bill Pay service when you log into Online Banking, where a menu will walk you through the Bill Pay process and assist with questions before you get started. Once logged into Online Banking, you will see the menu for electing our other no cost electronic services such as e-Statements. The Bill Pay Call help center is available for Bill Pay specific questions and is open 7:30 a.m. - 2:00 p.m. Monday thru Friday at 1-866-820-9634.
New Horizons Credit Union offers no cost e-statements. E-statements provide you with the same information as paper statements, but are securely available through Online Banking. Once you log-in to your account, you will see the menu for all our free electronic services such as E-statements.
Each month, we will send you an email notifying you when your monthly statement is available. Simply log on to Online Banking, click the E-statement menu item to retrieve your statement. You can print it, save it to your PC or a CD, and it will be stored on Online Banking for 3 months.
By signing up for New Horizons Credit Union's E-statement, you choose to discontinue receiving paper statements in the mail.
*Check (Share Draft) Image Retrieval
Check image retrieval is available to members through Online Banking at no cost to you. You will be able to retrieve your check images using a computer.
To Retrieve Check Images:
- Sign into Online account access
- Click on the checking account you want to see, either through Transactions or Accounts.
- Check transactions will be listed as Check Withdrawal under the description. To the left you will see the check number. Click on the check number to view your check image!*
*The check must have been posted to your account on or after August 6, 2007. If you try to retrieve a check prior to this date an error window will display stating "All checks written prior to August 6, 2007 have to be requested at your local branch or by calling the call the Call Center." We will continue to charge for this option.