Notice: Credit Card Reissue & Conversion March 23, 2026

We are excited to announce that soon all current NHCU Credit Cardholders in good standing will receive a new Visa Credit Card that will have

• Tap Functionality,
• 24/7 Cardholder Service,
• Enhanced Alerts & Security Features.

The reissue will happen in early March 2026 due to a card processing conversion.  And, as with any major conversion, there are special instructions you need to know to prepare such as: 

• Do Not activate your new card until on or after March 23, 2026.

• If you are enrolled in credit card e-statements, you will start receiving credit card paper statements in the mail.  However, after March 23, 2026 - once the conversion is complete, you may re-enroll in credit card e-statements from the new Online Banking portal that will be available.

• Please print and save any card statements you wish to maintain as your former card history will not transfer over to your new card. 

• If your current Credit Card number is attached to any ACH or Bill Pay, you will need to update with your new Card number, CVV, etc., on or after March 23, 2026.

• Reward points will roll over, but it may take up to two monthly cycles for the full total to appear behind Online Banking.

• A new 24/7 toll-free cardholder service number will go into effect for card activation, PINs, reporting lost/stolen cards, and for other card issues at 1-888-333-4957 - after March 23, 2026.

• The mailing address for credit card payments (whether by check, ACH, Bill Pay) will change to: New Horizons Credit Union, P.O. Box 2966, Mobile, AL 36652.

NOTE:  Digital Wallet capabilities will be available a few weeks after the main phase of our conversion with its own tech support hot line of 1-833-400-3092 for quicker mobile support.  So, lots of great things to look forward to with your new card! Reward point help line will be 1-866-534-6331.

Our Current Credit Cards

New Horizons Credit Union offers a credit card program designed to help our members save with an affordable fixed interest rate, no balance transfer fees, no annual fees, and earn reward points for qualifying purchases. Below is information about our various Credit Card options with their features and benefits.

NEW HORIZONS CREDIT UNION VISA® GOLD

Low 8.90% APR* Fixed Rate

• No Annual Fee or balance transfer fees to save you money
• Starts with a minimum credit line of $5,000.
  
• Credit Union (CU) Rewards Program - Earn a bonus point for each dollar you spend. Points are redeemable for merchandise, gift cards, or travel through CURewards.
• ID Navigator Powered by NortonLifeLock to protect your card and identity 
• Make convenient payments and check rewards behind Online Banking.
• Visa Credit Card Details & Disclosure for the credit card disclosures pdf for the credit card disclosures pdf for the credit card disclosures pdf for the credit card disclosures pdf for the credit card disclosures pdf for the credit card disclosures pdf for the credit card disclosures pdf for the credit card disclosures pdf for the credit card disclosures pdf for the credit card disclosures pdf .

 

NEW HORIZONS CREDIT UNION VISA® CLASSIC

• No Annual Fee or balance transfer fees
• Starts with a minimum credit line of $500.00
• Credit Union (CU) Rewards Program (Earn a bonus point for each dollar you spend. Points are redeemable for gifts or travel through CURewards.
  
• ID Navigator Powered by NortonLifeLock to protect your card and identity.
• Make convenient payments and check rewards behind Online Banking.
• Visa Credit Card Details & Disclosure. 

YOUNG ADULT VISA® CLASSIC

Low 10.50% APR* Fixed Rate

This credit card program is ideal for responsible members who are:  attending college or are at least legal adult age between the ages of 19-24 with a desire to establish credit and/or a need for a low limit credit card for special purposes and still earn rewards with qualifying purchases as our regular Visa® Classic program.

• No Annual Fee or Balance Transfer Fee
• Earn Reward Points for qualifying new purchases
  
• Applicants must be working for at least the last six months
• Maximum credit line may be up to $1,000.00
  
• ID Navigator Powered by NortonLifeLock to protect your card and identity. 
• Make convenient payments and check rewards behind Online Banking.
• Visa Credit Card Details & Disclosure.

 

 

 

 

GreenPath Financial Wellness Resources 

Lost/Stolen Card or Fraudulent Credit Card Charges

During normal business hours - to report fraudulent card charges, or a lost or stolen credit card, please contact (251) 316-3240.

For afterhours (outside of our normal business hours) credit cardholder service, please call: (866) 820-3790.

To obtain assistance while traveling, call Visa® Assistance Center with the U.S. toll-free at 1-800-VISA-911.  Outside the U.S. call collect 1- (410) 581-9994.

Plus, if you have one of our credit cards, you may be interested in learning more about and signing up for card ALERT NOTIFICATIONS on card activity by clicking here.

We have a system that monitors your account for possible fraudulent activity. We may contact you if fraud is suspected, but NHCU will never ask for personal information such as online credentials, your entire card number, or social security number via email, voice, or text messaging.

New Visa® Credit Card Activation & PIN (Personal Identification Number)*: 

*Note: The phone number on record will be the required for verification.  Please make sure NHCU has your most current telephone/cell number on file for your Credit Card and Account. PINs are no longer mailed to help prevent fraud.

 

Loan Disputes and Inquiries, please write to:

New Horizons Credit Union - Disputes & Inquiries

P. O. Box 1785, Mobile, AL 36633

Or, for assistance, call:

Local 251-316-3240 or Toll-Free 1-800-824-3610

*If you ever feel you have been a victim of fraud or ID Theft, please contact your credit union or identitytheft.gov.  New Horizons Credit Union participates in Verified By VISA.