Response to COVID

Updated Information: Branch Operations May Periodically Change Due to Staffing Limitation

As an organization whose mission is Solutions for the Real World, New Horizons Credit Union is committed to offering solutions as best we can during these troubling times. This is why we are working hard at New Horizons Credit Union to maintain business as usual.

Most of our branches offer full lobby service with safety precautions. However, periodically, we may have to modify branch operation hours and services due to limited staff caused by the pandemic.  Please visit the home page of our website for alerts on branch operation updates. Appointments are still encouraged for all branches to avoid extended wait times due to limited staff. Lobby service requires masks, social distancing, and all must agree to temperature checks. Further updates on branches will be posted here, as well as, on our social media. Please consider utilizing our free electronic services for faster account information and access. Your patience is greatly appreciated. Click here to view our appointment page.

In the News:

Stimulus Payment Deposits: There is some discussion in Washington DC about another round of Stimulus Funds. If this happens, it is our understanding that the Department of Treasury (IRS) will, again, release stimulus funds to those who qualify in the same method as done previously. If you filed your taxes electronically, your stimulus funds will be deposited by the IRS electronically to the account number and routing number you specified in your return information. If you requested a treasury check for your last tax refund, the IRS will mail a check to the address on your last return.

If you have questions about your IRS stimulus payment, we encourage you to visit the IRS website for more information and to see if you qualify to receive a deposit.

NOTE: New Horizons Credit Union is not able to determine when or if you will receive a payment.


More Important New Horizons CU Service Information :

The pandemic has sparked concerns as outbreaks are reported across the U.S. It’s an uncertain time as economic slowdown continues. Rest assured that New Horizons Credit Union maintains a Business Continuity Plan for these situations and is monitoring the Coronavirus news as it is released.

We are committed to ensuring the safety of our members and staff, and are taking every reasonable precaution.

New Horizons Credit Union is taking a proactive approach to aid members who have been financially impacted by the pandemic. Here are a few ways your Credit Union can help during these uncertain times:

  • We offer a Coronavirus Assistance Loan* to help members needing extra funds.

  • Extensions on both consumer loans and mortgages up to 90 days on a case-by-case basis with COVID-19 verifiable impact are available.

  • Most NHCU New Consumer Loans now come with a 90-day no payment option.

  • Increased limits have now been set on Mobile App deposits. We are refinancing other financial institution’s qualifying loans to our lower rates to save members money.

  • With our Allpoint ATM Network partnership – surcharge-free ATM transactions with over 55,000 ATM locations nationwide is available so you do not have to wait in crowded lines.

  • Appointment lobby service is available at our branches to ensure safe, social distancing. See the Appointment Page and Service Guide for details.

  • All branches have hand-sanitizer dispensers and staff are equipped with gloves and masks.

  • All member lobby appointments are required to wear masks, agree to a temperature check and answer brief health questions before entry to ensure the safety of our staff and avoid the spread of the virus.

  • Public restrooms are not available.

  • Our website at offers information on our free electronic services to easily enroll and avoid your need to go outside the home or wait in lines.

  • Apply for loans online at and conduct business via your home or office.*

  • Apply for our free e-Statements and Bill Pay to avoid handling as much mail.

  • Get confidential & free debt management resources from our partners, Greenpath Financial Wellness.

  • Fun financial literacy activities and videos for children and teens through Biz Kidz as part of our New Wave Youth Account perks.

  • Be assured that your funds are federally insured by the NCUA.

  • Our Member Services Center representatives at 251-316-3240 are ready to assist with inquiries.

  • And, above all, follow recommended health safety by the Center for Disease Control & Prevention.

New Horizons Credit Union promises to continue to promote safety and keep our members and staff informed and up-to-date. Please, visit our website at periodically for the most current information concerning our Coronavirus status and other Credit Union news.

Remember, we are here to serve you during these challenging times.